Shipping policy

Shipping Policy — Duendes del Uruguay

All of our elemental beings are shipped from Uruguay with the greatest care so they arrive in perfect condition at your home.

Shipping Rates
International shipping: US$25 per order. Shipping within Uruguay: UYU 300 per order. These rates apply to the order, not to each piece. All shipments include tracking.

Creation and Processing Times
Classic minis, Mini Gaia (10 cm) and the set of 12 Guardians are already created and available, with no creation wait. You choose the character or set; the exact pieces and their appearances are a surprise, and photos are for reference. Gaia in 20 and 30 cm formats and personal guardians are made to order: creation takes 30–40 business days before dispatch. OOAK pieces are also already created and have no creation wait. Preparation for dispatch is separate from creation; transit time begins after dispatch.

International Shipping
International courier with tracking. Estimated time: 5–10 business days depending on destination, counted from dispatch (after the channeling is complete).

Tracking
Once your order ships, you will receive an email with your tracking number so you can follow your package in real time.

Customs and Duties
International shipments may be subject to import taxes or customs duties in the destination country. These are the responsibility of the adopter and are not included in the price.

Lost or Damaged Packages
If your package is lost, or if it arrives damaged, email us at llc@duendesdeluruguay.com within 24 hours of the estimated delivery date, with photos and your order number — and we will make it right.